# Office Ally®

> Office Ally® offers affordable healthcare software solutions trusted by 80,000+ healthcare organizations of all sizes. The company provides an all-payer clearinghouse, practice management software, certified EHR, and revenue recovery tools that help healthcare organizations simplify claims reimbursement, support payer-provider relations, boost revenue recovery, enable value-based care, and efficiently run their practices. Office Ally supports 150,000+ monthly active users, processes 1.1B+ annual transactions, handles $250B+ in claims value, connects to 6,100+ payers, and supports 1.4M+ NPIs.

Office Ally serves healthcare organizations of all sizes — from independent practices to hospital systems and payers — with a product portfolio spanning the full revenue cycle. Core solutions address claims submission and clearinghouse operations (Service Center™, EDI Clearinghouse), clinical and practice workflows (Practice Mate®, EHR 24/7®), and revenue recovery (Insurance Discovery™, MUR, MAPS, Audit & Denial Tracker). All products are designed to be practical, affordable, and scalable — working within the real healthcare ecosystem.

- [Home](https://cms.officeally.com/): Office Ally homepage — product overview, solutions by use case, key statistics, and contact options

## Products

- [All Products](https://cms.officeally.com/products/all): Secure, user-friendly tools that help deliver better patient care and streamline operations — no hidden fees or long-term commitments
- [Office Ally Pricing](https://cms.officeally.com/products/pricing): Pricing for Office Ally's software and clearinghouse solutions for healthcare organizations of all sizes
- [Practice Mate®](https://cms.officeally.com/products/practice-mate): Secure, simple, no-cost practice management software for scheduling patients, confirming insurance, managing accounts, and tracking revenue cycles; used by 25,000+ healthcare organizations
- [EHR 24/7®](https://cms.officeally.com/products/ehr-24-7): Web-based EHR built for a modern practice — certified, no software installation required, no setup or licensing fees; trusted by 9,000+ healthcare organizations
- [Service Center™](https://cms.officeally.com/products/service-center): All-payer, web-based clearinghouse portal for managing payments — real-time eligibility verification, end-to-end claims management, electronic remittance advice, and claim status tracking; trusted by 80,000+ healthcare organizations
- [EDI Clearinghouse™](https://cms.officeally.com/products/edi-clearinghouse): Faster, more efficient EDI transactions — connects to 6,000+ payers, supports all major transaction types (270/271, 837, 276/277, 835), integrates via SFTP, API, SOAP, or MIME; processes 1B+ transactions annually
- [Payer Gateway](https://cms.officeally.com/products/payer-gateway): Simplify transaction workflows and strengthen payer operations — EDI solution for insurance payers to reduce administrative burden, prevent misrouted claims, and maintain HIPAA/CMS compliance; accesses 1.4M+ NPIs in Office Ally's network
- [Insurance Discovery™](https://cms.officeally.com/products/insurance-discovery): Find missed coverage and reduce uncompensated care — identifies active, billable insurance on self-pay accounts; uncovers coverage in 10–30% of self-pay accounts; no upfront costs, IT lift, or staff retraining required
- [Verify 360™](https://cms.officeally.com/products/verify360): Prevent rejections and recover missed coverage — automated eligibility-to-discovery workflow that verifies eligibility, then cascades to insurance discovery if no coverage is found; surfaces full payer hierarchy before submission
- [MUR — Medicare Underpayment Recovery](https://cms.officeally.com/products/mur): Recover revenue from Medicare underpayments — automated review of 100% of inpatient discharges subject to transfer rules; $1B+ recovered across all clients; 99.9% recovery success rate over 20+ years
- [MAPS](https://cms.officeally.com/products/maps): Close the self-pay revenue gap — single screening identifies coverage opportunities, guides enrollment, and equips teams to reduce costs and improve collections
- [Audit & Denial Tracker](https://cms.officeally.com/products/audit-denial-tracker): Simplify audit responses and protect revenue — manages audits from any payer, standardizes workflows, tracks performance, and integrates with esMD for electronic Medicare document submission
- [myesMD](https://cms.officeally.com/products/myesmd): Simplify CMS audit responses — direct electronic connection to Medicare for managing audit responses, tracking status, and submitting documentation through CMS's esMD gateway

## Solutions

- [All Solutions](https://cms.officeally.com/solutions/all): Browse Office Ally's full solutions catalog organized by use case and audience
- [Healthcare Claims & Payments](https://cms.officeally.com/solutions/healthcare-claims-payments): Solutions for all-payer claims submission, EDI clearinghouse integration, insurance eligibility verification, and claims management
- [Payer Solutions](https://cms.officeally.com/solutions/payer-solutions): EDI operations, clean claims processing, quality metrics, and provider engagement tools for payers
- [Revenue Recovery](https://cms.officeally.com/solutions/revenue-recovery): Solutions for recovering missed revenue through insurance discovery, denial prevention, self-pay conversion, and audit management
- [Value-Based Care](https://cms.officeally.com/solutions/value-based-care): Tools supporting attribution accuracy, quality performance, care continuity, data exchange, and practical integration for value-based care programs
- [Practice Software](https://cms.officeally.com/solutions/practice-software): Front office efficiency, scheduling, revenue cycle management, and EHR documentation tools for independent and group practices

## Company

- [About Us](https://cms.officeally.com/company/about-us): Company mission, founding story, leadership, and key facts; trusted by 80,000+ healthcare organizations; processes 1.1B+ transactions annually
- [Careers](https://cms.officeally.com/company/careers): Open positions at Office Ally
- [Contact Sales](https://cms.officeally.com/contact-us): Request product information, schedule a personalized demo, or get answers from the Office Ally sales team
- [Contact Support](https://cms.officeally.com/contact-support): Reach Office Ally's support team via online case form, chat (weekdays 8 AM–6 PM CST), or phone at 360-975-7000 (weekdays 7 AM–8 PM CST)
- [FAQs](https://cms.officeally.com/resources/faq): Frequently asked questions about Office Ally's products and services
- [Partnerships](https://cms.officeally.com/resources/partnerships): Information on partnering with Office Ally
- [Certifications](https://cms.officeally.com/resources/certifications): Office Ally's regulatory certifications and compliance credentials
- [Compliance Hotline](https://cms.officeally.com/resources/compliance-hotline): Office Ally's compliance reporting resource

## Resources

- [Case Studies](https://cms.officeally.com/resources/case-studies): Real-world examples of how healthcare organizations use Office Ally to improve billing, reduce denials, and recover revenue
- [Soar Autism Center](https://cms.officeally.com/case-studies/soar-autism-center): Fast, low-friction eligibility verification and insurance discovery tools help a growing autism therapy provider
- [Recovering Medicare Underpayment Revenue with Office Ally](https://cms.officeally.com/case-studies/recovering-medicare-underpayment-revenue-with-office-ally): How a regional hospital uses Office Ally to maximize Medicare underpayment recoveries
- [Prominent East Coast Health System](https://cms.officeally.com/case-studies/prominent-east-coast-health-system): How a prominent East Coast health system recovered $3.5 million in Medicare underpayments in just a few weeks
- [Major Hospital Network](https://cms.officeally.com/case-studies/a-major-hospital-network): How a major hospital network addressed uncompensated care and missed insurance coverage challenges
- [Large Healthcare Provider](https://cms.officeally.com/case-studies/large-healthcare-provider): Revenue recovery through insurance discovery for a large healthcare provider
- [Edelyn Eribal — Small Practice Overcomes Disruption](https://cms.officeally.com/case-studies/edelyn-eribal): How a small practice found a better solution after dealing with billing disruption
- [True Joy Counseling and Consulting](https://cms.officeally.com/case-studies/true-joy): Building a mental health practice with confidence using Office Ally
- [Bonnie Berger — The Single Solution for a Single-Provider Practice](https://cms.officeally.com/case-studies/bonnie-berger): How a single-provider practice simplified billing with Office Ally
- [Erica Merlos — Delivering Payments and Peace of Mind](https://cms.officeally.com/case-studies/erica-merlos): How Office Ally streamlined payments for an independent provider
- [Howard Weinstein — Keeping a Medical Billing Startup Alive and Thriving](https://cms.officeally.com/case-studies/howard-weinstein): How a medical billing startup built its business on Office Ally
- [John Scibal — Optimizing Optometry with Simple Software Solutions](https://cms.officeally.com/case-studies/john-scibal): How an optometry practice optimized operations with Office Ally's software
- [Lab Interfaces](https://cms.officeally.com/resources/lab-interfaces): Information on Office Ally's laboratory interface integrations
- [Forms & Manuals](https://cms.officeally.com/resources/forms-manuals): Documentation, user guides, and forms for Office Ally products
- [HIE Organizations](https://cms.officeally.com/resources/hie-organizations): Health information exchange organization resources and connectivity
- [Immunization Registries](https://cms.officeally.com/resources/immunization-registries): Office Ally's immunization registry integrations and reporting capabilities

## Blog

- [Medical Appointment Scheduling Software Benefits](https://cms.officeally.com/blog/medical-appointment-scheduling-software-benefits): patient scheduling software
- [Claims Adjudication Process: Five Steps](https://cms.officeally.com/blog/claims-adjudication-process-five-steps): what is claims adjudication
- [What Happens If You Go to the ER Without Insurance](https://cms.officeally.com/blog/emergency-room-visit-without-insurance): what happens if i go to the hospital without insurance
- [What Is Remittance Advice in Medical Billing](https://cms.officeally.com/blog/what-is-remittance-advice): remittance advice in medical billing
- [The Role of a Clearinghouse During Claims Submission](https://cms.officeally.com/blog/the-role-of-a-clearinghouse-during-the-claims-submission-process): clearinghouse claims submission
- [Medical Claims Process Checklist: Start to Finish](https://cms.officeally.com/blog/medical-claims-process-checklist-from-start-to-finish): healthcare claims processing
- [Revenue Cycle Management Challenges and Solutions](https://cms.officeally.com/blog/revenue-cycle-management-challenges-solutions): revenue cycle management challenges
- [Self-Pay Patients FAQ](https://cms.officeally.com/blog/self-pay-patients-faq): what is a self pay patient
- [Simplify Medical Practice Management](https://cms.officeally.com/blog/simplify-medical-practice-management): office ally practice mate
- [Practice Management Software Comparison for Independent Practices](https://cms.officeally.com/blog/practice-management-software-comparison-for-independent-medical-practices): best medical practice management software
- [Healthcare Reimbursement Challenges: Causes and Solutions](https://cms.officeally.com/blog/healthcare-reimbursement-challenges-causes-solutions): healthcare reimbursement issues
- [Claim Rejections vs. Claim Denials: What's the Difference](https://cms.officeally.com/blog/claim-rejections-vs-claim-denials-whats-the-difference): claim denial
- [Electronic Medical Records Types](https://cms.officeally.com/blog/electronic-medical-records-types): type of emr
- [CMS Medicare Advantage Audits: What Providers Need to Know](https://cms.officeally.com/blog/cms-medicare-advantage-audits-what-providers-need-to-know): medicare advantage audits
- [How to Calculate and Improve Cost to Collect](https://cms.officeally.com/blog/how-to-calculative-improve-cost-to-collect): cost to collect revenue cycle benchmarks
- [Medicaid Redetermination](https://cms.officeally.com/blog/medicaid-redetermination): medicaid redetermination status
- [7 Insurance Eligibility Verification Mistakes That Can Impact the Revenue Cycle](https://cms.officeally.com/blog/7-insurance-eligibility-verification-mistakes-that-can-impact-the-revenue-cycle): eligibility verification process in medical billing
- [Essential Healthcare Revenue Cycle KPIs](https://cms.officeally.com/blog/essential-healthcare-revenue-cycle-kpis): kpi metrics for medical billing
- [Electronic Medical Records and Patient Care](https://cms.officeally.com/blog/electronic-medical-records-patient-care): emr office solutions
- [Electronic Health Records (EHR) Benefits](https://cms.officeally.com/blog/electronic-health-records-ehr-benefits): benefits of an ehr
- [Medical Claims Processing Guide](https://cms.officeally.com/blog/medical-claims-processing-guide): what is claim processing in healthcare
- [Importance of Medical Coding in Healthcare](https://cms.officeally.com/blog/importance-medical-coding-healthcare): importance of medical coding
- [EHR 24/7: Top-Rated EMR Software on Capterra](https://cms.officeally.com/blog/ehr-24-7-top-rated-emr-software-capterra): office ally ehr 24/7
- [Medical Billing Clearinghouse Benefits](https://cms.officeally.com/blog/medical-billing-clearinghouse-benefits): medical billing clearinghouse software
- [What Is Insurance Discovery for Hospitals](https://cms.officeally.com/blog/what-is-insurance-discovery-for-hospital): health insurance discovery
- [10 Benefits of Office Ally's Medical Claims Clearinghouse](https://cms.officeally.com/blog/10-benefits-of-office-allys-medical-claims-clearinghouse): office ally clearinghouse
- [How Insurance Discovery FC Identifies Hidden Patient Coverage](https://cms.officeally.com/blog/how-insurance-discovery-fc-identifies-hidden-patient-coverage): insurance discovery
- [Medical Insurance Verification](https://cms.officeally.com/blog/medical-insurance-verification): insurance verification in medical billing
- [Architecting RCM Systems That Scale Without Adding Complexity](https://cms.officeally.com/blog/architecting-rcm-systems-that-scale-without-adding-complexity): rcm system
- [How to Reduce Bad Debt in Healthcare and Hospitals](https://cms.officeally.com/blog/how-to-reduce-bad-debt-healthcare-hospitals): hospital bad debt
- [Strategies to Improve Patient Experience in Healthcare](https://cms.officeally.com/blog/strategies-improve-patient-experience-healthcare): improve patient experience
- [Uncompensated Care FAQ](https://cms.officeally.com/blog/uncompensated-care-faq): uncompensated care
- [Office Ally Acquires Jopari Solutions](https://cms.officeally.com/blog/office-ally-acquires-jopari-solutions): jopari clearinghouse
- [Strategies to Avoid Medical Claim Denials](https://cms.officeally.com/blog/strategies-avoid-medical-claim-denials): denials in medical billing
- [Healthcare Revenue Leakage: Identify, Stop, Prevent](https://cms.officeally.com/blog/healthcare-revenue-leakage-identify-stop-prevent): revenue leakage in healthcare
- [First-Pass Yield vs. Clean Claim Rate](https://cms.officeally.com/blog/first-pass-yield-vs-clean-claim-rate): clean claim rate
- [Revenue Recovery Opportunities](https://cms.officeally.com/blog/revenue-recovery-opportunities): revenue recovery
- [Medicaid Redetermination Update: What Changed in 2024](https://cms.officeally.com/blog/medicaid-redetermination-update-what-changed-in-2024): medicaid redetermination 2024
- [How to Check Health Insurance Eligibility Electronically](https://cms.officeally.com/blog/how-to-check-health-insurance-eligibility-electronically-online): how to check medical eligibility
- [Elevate Efficiency with Eligibility and Benefits Verification](https://cms.officeally.com/blog/elevate-efficiency-with-eligibility-benefits): electronic eligibility verification
- [Insurance Eligibility Verification Healthcare Solutions](https://cms.officeally.com/blog/insurance-eligibility-verification-healthcare-solutions): insurance eligibility verification
- [CMS's New Medicare Attestation Requirement: What RCM Teams Need to Do Now](https://cms.officeally.com/blog/cmss-new-medicare-attestation-requirement-what-rcm-teams-need-to-do-now): cms attestation requirements
- [How a Clearinghouse Helps with Claims Adjudication](https://cms.officeally.com/blog/how-can-a-clearinghouse-help-with-claims-adjudication): claim adjudication software
- [Insurance Discovery Checklist](https://cms.officeally.com/blog/insurance-discovery-checklist): health insurance discovery
- [How to Improve Self-Pay Patient Management](https://cms.officeally.com/blog/how-to-improve-self-pay-patient-management): self-pay patient management
- [Self-Pay Patients: Guidelines for Better Management](https://cms.officeally.com/blog/self-pay-patients-guidelines-better-management): can a patient be self-pay if they have insurance
- [How to Find EHR Software for Your Medical Practice](https://cms.officeally.com/blog/find-ehr-software-medical-practice): ehr software systems
- [Improve Medical Claims Accuracy with a Clearinghouse](https://cms.officeally.com/blog/improve-medical-claims-accuracy-clearinghouse): what is a clearinghouse in medical billing
- [Medicaid Unwinding](https://cms.officeally.com/blog/medicaid-unwinding): unwinding medicaid
- [Payer Updates: April 2025](https://cms.officeally.com/blog/payer-updates-april-2025): office ally change healthcare

## Optional

- [Understanding Claim Response Codes CO-45 and N381](https://cms.officeally.com/blog/understanding-claim-response-codes-co-45-and-n381): n381 remark code
- [Understanding Denial Codes A3, 23, and 41](https://cms.officeally.com/blog/understanding-denial-claim-codes-a3-23-and-41): denial code 23
- [Understanding Denial Codes A3, A21, and CO-16](https://cms.officeally.com/blog/understanding-denial-codes-a3-a21-co-16): co 16 denial code
- [Understanding the CMS PERM Audit System](https://cms.officeally.com/blog/understanding-the-cms-perm-audit-system): perm audit
- [Why Accepting Credit Cards Matters for Your Practice](https://cms.officeally.com/blog/why-accepting-credit-cards-matters-for-your-practice): payment by credit card for a medical practice
- [Understanding Claim Response Codes A3-27 and 41](https://cms.officeally.com/blog/understanding-claim-response-codes-a3-27-and-41): denial code 27
- [Electronic Health Record Security Best Practices](https://cms.officeally.com/blog/electronic-health-record-security-best-practices): ehr security measures
- [Private Pay vs. Self-Pay](https://cms.officeally.com/blog/compare-self-pay-patients-insured-medical-patients): private pay vs self-pay
- [Medical Claims and the Managed Clearinghouse](https://cms.officeally.com/blog/medical-claims-managed-clearinghouse): electronic claims submission for medical offices
- [Different Types of Healthcare Audits](https://cms.officeally.com/blog/different-types-healthcare-audits): hospital audits
- [How to Calculate Bad Debt Expense](https://cms.officeally.com/blog/how-to-calculate-bad-debt-expense): bad debt rate
- [How to Find the Right Audit Management Solution](https://cms.officeally.com/blog/how-to-find-right-audit-management-solution): healthcare network audit tool
- [Claim Response Code A3-22](https://cms.officeally.com/blog/claim-response-code-a3-22): reason code 22
- [Key Health Insurance Audit Management System Features](https://cms.officeally.com/blog/key-health-insurance-audit-management-system-features): healthcare audit solutions
- [CO-45 with Remark Code N220](https://cms.officeally.com/blog/co-45-with-remark-code-n220): denial code n220
- [Investing in Healthcare Software](https://cms.officeally.com/blog/investing-in-healthcare-software): buying medical software
- [Claim Responses A3-26 and QC](https://cms.officeally.com/blog/claim-responses-a3-26-qc): denial code 26
- [Understanding Claim Denial Codes A3-23 and PR](https://cms.officeally.com/blog/understanding-claim-denial-codes-a3-23-and-pr): oa 23 denial
- [North Carolina's New Medical Bill De-Weaponization Act](https://cms.officeally.com/blog/north-carolinas-new-medical-bill-de-weaponization-act): nc medical bill collection laws
- [Medical Billing Software Features](https://cms.officeally.com/blog/medical-billing-software-features): medical billing software features
- [Electronic Health Records Challenges and Solutions](https://cms.officeally.com/blog/electronic-health-records-challenges-solutions): ehr challenges and solutions
- [Interoperability in Healthcare Explained](https://cms.officeally.com/blog/interoperability-in-healthcare-explained): interoperability in healthcare
- [Healthcare Audit Checklist](https://cms.officeally.com/blog/healthcare-audit-checklist): hospital audit checklist
- [Electronic Health Records Compliance and Security](https://cms.officeally.com/blog/electronic-health-records-compliance-security): ehr compliance
- [How to Build a Corrective Action Plan for Healthcare Audits](https://cms.officeally.com/blog/how-to-build-corrective-action-plan-for-healthcare-audits): corrective action plan definition
- [Uncompensated Care Costs: Defined, Causes, Solutions](https://cms.officeally.com/blog/uncompensated-care-costs-defined-causes-solutions): what is uncompensated care
- [Important Self-Pay Revenue Cycle Metrics](https://cms.officeally.com/blog/important-self-pay-revenue-cycle-metrics): self-pay revenue cycle metrics
- [Benefits of Using a Patient Portal](https://cms.officeally.com/blog/benefits-using-patient-portal): patient ally app
- [Medicaid Redetermination by State](https://cms.officeally.com/blog/medicaid-redetermination-by-state): medicaid redetermination by state
- [Office Ally Payer List Updates: 2025 Year in Review](https://cms.officeally.com/blog/office-ally-payer-list-updates-2025-year-in-review): Office Ally payer list updates 2025
- [Enhance Patient Engagement with Practice Management Solutions](https://cms.officeally.com/blog/enhance-patient-engagement-practice-management-solution): patient engagement with practice management software
- [EHR Patient Engagement Strategies](https://cms.officeally.com/blog/ehr-patient-engagement-strategies): how does ehr improve communication
- [E-Prescription Impact on Patient Safety and Satisfaction](https://cms.officeally.com/blog/eprescription-impact-patient-safety-satisfaction): benefits of electronic prescription
- [Illinois Unfair Medical Debt Law](https://cms.officeally.com/blog/unfair-medical-debt-law-illinois): received medical bill 2 years later in illinois
- [Patient Prioritization and Outreach](https://cms.officeally.com/blog/patient-prioritization): patient outreach
- [Claim Response Codes A3-562 and Entity 85](https://cms.officeally.com/blog/a3-562-and-entity-85): entity code rejection in claims
- [What Do Revenue Audit Contractors (RACs) Do](https://cms.officeally.com/blog/what-do-revenue-audit-contractors-do): rac healthcare
- [Claim Response Code Category A3 with Status 54](https://cms.officeally.com/blog/understanding-claim-response-code-category-a3-with-status-54): co 54 denial code
- [Navigate Claim Denials with a Clearinghouse](https://cms.officeally.com/blog/navigate-claim-denials-clearinghouse): navigating unbundled claim denials
- [CMS Approves New RAC Audit Topics for 2025](https://cms.officeally.com/blog/cms-approves-new-rac-audit-topics-2025): audit topics
- [What Is Healthcare Revenue Integrity](https://cms.officeally.com/blog/what-is-healthcare-revenue-integrity): revenue integrity
- [Self-Pay Patient Management Checklist](https://cms.officeally.com/blog/self-pay-patient-management-checklist): self-pay patient management checklist
- [Claim Response Codes A3-42 and 41](https://cms.officeally.com/blog/understanding-claim-response-codes-a3-42-and-41): denial code for primary eob needed
- [Claim Response Codes A3 and 91](https://cms.officeally.com/blog/claim-response-codes-a3-and-91): claim status code 91 tier exception
- [Navigate Patient Assistance Programs](https://cms.officeally.com/blog/navigate-patient-assistance-programs): patient assistance programs

## Legal & Compliance

- [Privacy Policy](https://cms.officeally.com/resources/privacy-policy)
- [Terms & Notices](https://cms.officeally.com/resources/terms-and-notices)
- [CCPA — Do Not Sell My Information](https://cms.officeally.com/resources/ccpa)