When Should You Use Insurance Discovery FC: 5 Common Scenarios That Call for a Smarter Insurance Search

Insurance Discovery FC was designed to help medical practices find insurance coverage that might otherwise go unnoticed and unbilled. Whether a patient forgets their card or simply doesn’t know what coverage they have, Insurance Discovery FC can help your office identify billable insurance before or after care is provided.

Below are five situations where Insurance Discovery FC proves to be most helpful for healthcare providers.

1. Eligibility Results Return “No Active Coverage” or “Patient Not Found”

After running a standard eligibility check through Eligibility & Benefits, the results may indicate that no coverage could be found. Instead of labeling the patient as self-pay or leaving revenue on the table, Insurance Discovery FC gives your office another shot at identifying active coverage for your patient. With just basic details, you can discover active insurance that eligibility checks can't.

2. The Patient Isn’t Sure If They Have Insurance

Sometimes patients arrive for care unsure whether they currently have health insurance or which company provides it. They may have recently changed jobs or are away at school and don’t know their parents’ insurance information. Instead of automatically designating a patient as self-pay, you can use Insurance Discovery FC to check for active coverage.

3. Patient-Provided Insurance Details Are Inaccurate or Outdated

Sometimes, patients might provide outdated insurance cards or details from previous coverage, especially if they’ve recently switched plans or employers. Incorrect or outdated policy details can result in eligibility failures or claim denials. Insurance Discovery FC helps you go beyond what the patient provides by identifying current, accurate insurance data before submitting the claim.

4. The Patient Has Multiple Policies and You Need to Determine COB

When a patient is covered by more than one insurance plan, determining the correct primary payer is essential for accurate billing and timely reimbursement. Coordination of Benefits (COB) is critical for ensuring accurate billing and timely reimbursement. Insurance Discovery FC helps uncover all active policies associated with a patient, making it easier to determine the correct primary payer and submit claims confidently.

5. A Claim Was Rejected and Needs to Be Resubmitted

Even after a claim is submitted, eligibility-related rejections can still occur. If the rejection points to a coverage issue, Insurance Discovery FC can help uncover active insurance that may have been missed the first time. This allows you to resubmit the claim to the correct payer and secure the reimbursement your office has earned.

Maximize Revenue. Improve Care. Minimize Headaches.

Insurance Discovery FC is a powerful safeguard against missed insurance payments. Whether you're verifying coverage up front or correcting a rejected claim, it helps you secure the revenue your organization deserves. It's fast, easy to use and requires no complex setup to get started.

Learn more about Insurance Discovery FC and start turning unknowns into reimbursements today.