Office Ally

MAPS™

Close the Self-Pay Revenue Gap

Managing self-pay accounts is complex and resource-heavy. MAPS simplifies the process with a single screening that identifies coverage, guides enrollment and gives your team the tools to reduce costs, improve collections and help patients access the support they need.

Eligibility & Enrollment

Reporting & Performance

Eligibility & Enrollment

Streamline Enrollment with Smart, Automated Screening

MAPS replaces manual steps with a guided workflow from screening to enrollment, helping capture every reimbursement opportunity.

Screening process checks eligibility for all major assistance programs
Automation guides staff through the correct enrollment steps
Reduces manual work and speeds up account resolution
Custom pathways match your internal policies and needs

Patient Portal

Engage Patients with a Secure, Self-Service Portal

The MAPS patient portal lets patients track progress, upload documents and stay engaged anytime, anywhere and from any device.

No patient account setup required
Patients upload documents and check status online
Text and email reminders keep patients on track
Supports remote counseling and contactless workflows
Custom branding builds trust and reinforces your brand

Reporting & Performance

Track Results and Optimize Team Performance

MAPS gives leaders visibility into performance, helping improve conversions, track productivity and make informed, proactive decisions.

View real-time account and team performance data
Custom and ad hoc reporting options available
Identify roadblocks before they impact results
Track financial counselor productivity
Gain clarity into time, cost and conversion rates

our testimonials

“We needed the ability to seamlessly operate between levels of assistance and Office Ally was the only entity that offered seamless operation between DOH, HRA and FAP. This not only made us more efficient and compliant, it also allowed us to maximize the assistance offered to our patients.”

–

Erwin Ramirez,
Senior Director of Patient Financial Services,
Mount Sinai Health System

Talk to Our Experts to Learn More

Have questions about our products? Want a demo? Let us schedule a call to help you choose the best solution for your needs.