CUSTOMER STORY
Edelyn Eribal
In early 2024, a cybersecurity attack on Change Healthcare sent shockwaves through the healthcare industry. For Edelyn Eribal, Office Manager and Billing Specialist at a small primary care office in Mays Landing, New Jersey, it brought daily operations to a standstill. It wasn’t until she found Office Ally that she was able to get her claims moving again.
“We couldn’t submit claims for over a month, ”she recalled. “Even a week of missed billing affects our revenue. Our income stopped, and I started to panic.”
The office, led by Dr. Arnold Bacarro, consists of just five staff members serving a loyal patient base in southern New Jersey. With no immediate end to the outage in sight, Eribal reached out to her EMR provider in search of a new billing and claims solution. They suggested five potential vendors — Office Ally was one of them.
An Unbelievably Easy Solution
What caught Eribal’s attention was how easy it was to get started with Office Ally.
“I remember thinking, ‘Is this real?’ because the signup process was that simple,” she said. “I even went back to my EMR vendor to confirm that Office Ally was legitimate.”
Within a matter of days, Eribal had transitioned the practice’s billing operations into Practice Mate, Office Ally’s practice management software, and began submitting claims through the Office Ally clearinghouse. The shift not only rescued the practice from financial disruption — it revealed a better way forward.
A Unified Platform with Real Impact
Before Office Ally, the practice relied on two separate systems: One for practice management and Change Healthcare for claims submission. It was a workflow filled with unnecessary steps, system handoffs, and delays. With Practice Mate, everything changed.
“Office Ally combines practice management and claim submission in one platform,” Eribal said. “Now I can verify eligibility, submit claims, and manage billing all in one place. I even created accounts for the front desk so they can check insurance eligibility on their own. That was never possible before.”
Eribal said the ability to edit and correct claims before submission helped significantly reduce denials. And with same-day claim submission and faster turnaround, the revenue cycle tightened.
“Our billing is the heart of the practice,” she said. “The faster we submit clean claims, the faster we get paid. It used to take over a week to process all our hospital and nursing home claims. Now I’m finishing them much faster.”
Cost Savings Without Compromise
Simplified Workflow: Replaced two systems with one user-friendly platform
“We used to pay separately for both practice management and Change Healthcare,” Eribal explained. “Now we have everything we need in one platform, and it’s significantly more affordable.”
That affordability made the transition even more worthwhile. In Eribal’s words, “We didn’t just save money. We gained peace of mind.”
A Simple, Smart Transition
Despite her initial hesitation, Eribal found the transition easier than expected. She entered patients gradually as they returned for visits and it worked.
“I didn’t feel overwhelmed. I just added patients as I went,” she said. “And now, I barely ever look back at our old system.”
Practice Mate’s intuitive layout and user-friendly design meant that Eribal rarely needed technical support after her two-week onboarding. “It’s that simple,” she said.
Better Billing, Happier Patients
Eribal has also seen the impact on patient satisfaction.
“We used to get calls from patients asking why their claims hadn’t been processed,” she said. “That doesn’t happen anymore. Everything moves faster now.”
Looking Ahead
The experience left Eribal feeling more confident, not just in her software, but in the future of the practice. She’s even exploring moving their clinical documentation to Office Ally’s certified EHR solution.
“If Office Ally is certified, we’ll be 100%Office Ally,” she said. “I’d love to keep everything under one roof.”
When asked what she would tell other practices considering a switch, Eribal doesn’t hesitate: “I wouldn’t even say ‘try it.’ I’d say, ‘Go for it.’ It’s everything you need — and more.”
A Reliable Ally in Times of Crisis and Beyond
Edelyn Eribal’s experience shows how the right solution can turn a challenge into an opportunity for long-term improvement.
Today, the practice runs more efficiently than ever, with a stronger foundation for future growth. Whether you're navigating disruption or proactively improving your workflow, Office Ally provides the tools and support to keep your practice moving forward.
- Service Center: Your Claim Copilot™ — a web-based clearinghouse portal to check real-time eligibility and submit claims to any payer, improving cashflow.
- EHR 24/7®: Customize workflows, boost productivity, manage patient charts, order labs, and e-prescribe — all in one intuitive system.
- Practice Mate®: A web-based practice management system to schedule patients, verify insurance, manage accounts, and easily store documents.
Ready to simplify your operations and strengthen your bottom line?
Find out how Office Ally can help your practice thrive — no matter the challenge.
help you reach maximum success.
See why healthcare providers love Office Ally
Office Ally helps greatly with the financial health of our practice. It streamlines every step of our revenue cycle from intake to claim submission, billing and reimbursement.
Joy Makela
Licensed Mental Health Counselor, Founder and Owner True Joy Counseling and Consulting
This has been my almost singular source for billing since I entered into private practice many years ago; the service has been almost entirely at no cost to me and has been great.
Tracy H.
M.A., L.P.C.
"In OA I have complete control over my clients, I can go in, I can change modifiers, I can fix whatever I want. I can set up Superbills the way I need them to…Its got a lot of customization that I can go in and just create things. I can make it do almost everything I want it to do."
Vicky M.
CPC, Masterton Billing
My experience with EHR/ 24/7 has been very good...Thumbs up Office Ally you have made this program very easy to set-up, use and personalize.
Susanne N.
Medial Billing Specialist
"Look no further for practice management software! Very customizable and minimal clutter/non essential functionality. It has been great! I have used it for 1.5 years with zero problems or outages. Very reliable and customizable."
Timothy F.
Chiropractor/Owner
It makes claim entry very efficient. Submits to a wide range of insurance companies very efficiently.
Thomas R.
Ph.D.
"Very useful, incredible support. Once it is set up, very easy and simple to use. I primarily create claims and manage billing with Practice Mate."
Stephen A.
Manager/Counselor Mental Health Care
"Excellent comprehensive services, it makes private practice much easier with scheduling and EHR very practical. I wish access patient portal services were also in Spanish or multilingual and easier for adults with limited computer skills!"
Rodrigo M.
With a few clicks I can get all my billing and accounting done. It's also easy to look up past history about patients or claims.
Rita R.
MA, MS, RD
Easy to use, for professional users. Directions simple for non-computer users.
Richard T.
Mental Health Counselor
How I love my Office Ally! The customability for all fields. The ability to just click on a sentence i use so often is great. I think its great. I know it so well I feel as if I could be one of your techs.
Michelle R.
Office Manager
We have been using office ally as a PMP and a clearing house for over 8 years. It is a great program and you cannot beat the price.
Opel
Originally posted on Softwareadvice.com
Great practice management. Ease of use and great at letting track of visits and payments. Is been great for all medical billing and makes repeat visits easy to manage.
Melissa E.
Licensed Massage Therapist
“Small business is the backbone of the United States. Healthcare providers are very fortunate to have a system that is as robust as the hospital and the big major clinics without the big price tag.”
Marie M.
MS LMT CHt
Great for submitting claims and excellent customer service. Cost effective, easy to use, good customer service
Laura
Owner
"Important tool for my practice. The ease of use with calendar and billing."
Kristy K.
Clinician
EHR 24/7 makes easy to connect with patient from any location. It also make it easy to cater for large number of patients. Assist in controlling patients under clinical medication..
Lucy N.
Originally posted on G2.com
Office Ally is the best! I've been using Office Ally for many years and it helps keep my practice organized and on-track. I find it easy to use.
Karin N.
Licensed Acupunturist
I love that I set up my practice in Practice Mate in 2007 and haven't ever felt the need to switch. It meets my needs for managing my practice calendar, visits, claims, and payments.
Julie S.
Clinical Psychologist/Relationship Coach
My errors are caught in time for me to correct before the claim goes out the door. Customer Service is courteous, smart, and patient.
Georgena F.
Licensed Professional Clinical Counselor
"I depend on Practice Mate and talk with new clinicians starting their own private practices about using it. It is easy to use and dependable. I like that I can call or email customer support and they get back to me."
Julie S.
Psychologist
"Highly recommend. Have used over 10 years. Seamless use between [EHR 24/7] and Practice Mate. Easy to use."
Jennifer D.
Dietition/Owner
"Excellent Clearinghouse. Claims status are received in a very timely manner. Nothing [negative], as everything has been working efficiently. Payor verification is helpful. EDI and claims submission is swift. Paper mail costs was eliminated."
Frederick H.
Billing and Audit Manager
Office ally is great because ... their customer service is excellent, as well as their tutorial videos and they offer training one on one.
Fazal A.
Office Manager, Health wellness and fitness
Easy to use and great customer service and technical support very helpful. Great program and great tech support.
Evelyn L.
Medical Billing | Capterra.com
"Best practice management software use. Ease of use. Serves the purpose for my practice. Been using this software since office opened 23 years ago."
Dharmesh P.
Physical therapist
"Love this EHR. Cost effective product that gives me everything I need in an intuitive format. I started using EHR in my private practice and am so happy with it that I convinced my new employer to initiate it here."
Dawn T.
Psychiatric nurse practitioner
Office Ally is so easy to use and the prompt help from customer service I have never considered using another clearing house.
Denise K.
CEO at a medical billing company
Office Ally is easy to use for claims submission. I like the drop and drag feature. Going in to correct billing is super easy and I do review the reports every week.
Dawn P.
Billing Manager
"Service Center is well worth it!!! It's very user friendly. I find it helpful and appreciate it's easy access and prompt responses. There is nothing negative ,I can say about my experience with the service."
David M.
Clinical Social Worker
"Integral to our operations. The product is integrated with our systems and increases our efficiency by minimizing the need to go to external sources, allowing our team to focus on their tasks. Easy to use."
Crissy T.
Practice Manager
Easy to onboard and set up. The functionality allows you to port over your existing clients for quick chart setup. Amazing! It has literally saved my practice!
Danielle S.
Psychiatric Nurse Practitioner
"This is the most reasonably priced and helpful Clearinghouse out there and by far the popular for that reason! They have tech support you can make an appointment with to learn it or give them a call and save your place and they will call you back."
Claire M.
Comprehensive. One platform for everything. The repairable claims feature is great.
Christopher R.
Licensed Practical Nurse
I get quick replies on status of my claims submitted for my providers. Excellent customer service.
Alicia R.
Owner of a billing company
"Amazing Product, Super Easy to use and navigate. It is so easy to navigate and find claims and batches, to upload and download claims and fix claims."
Cara B.
Office Manager
"I'm satisfied. I truly have zero issues with the the software works and the customer service has always treated me exceptionally well. I use this service to seamlessly enter in all my medical claims. I have been using the service for over 10 years and it is the best."
A Service Center User
Owner
Customer service is exceptional at trouble shooting claims that fail to process for remittance. Professionalism, knowledge and competence of office ally staff. Excellent. No complaints. Highly recommend.
Carrie M.
Carrie M., Clinical Psychologist | Capterra.com
Practice Mate-Great for the smaller clinic. I love this program. Easy to learn and use. Multiple people can use it at once [and it’s] Web based.
Cathy C.
Owner, Accounting
"Service Center is awesome! It is incredibly easy to use, helpful, saves a lot of time, completely worth it."
Barbara S.
Therapist
