CUSTOMER STORY
Bonnie Berger
Dr. Bonnie Berger focuses on treating the “whole patient,” rather than just symptoms, at her chiropractic practice. She works to find the root cause of symptoms, then works with patients to implement lifestyle changes that will better address their symptoms right away and over time. She expects the same standard for her software solutions.
As a “one-doc shop” — without a team to help with scheduling, billing, or administration — Dr. Berger knew that rather than many systems to help with the various aspects of her practice management needs, she needed a complete software solution that could help with every aspect, from patient scheduling to insurance claims and management.
A Single-Provider Practice
Dr. Berger is the only provider at Progressive Center for Health. Because she manages administration and billing herself, she needs those software systems to be efficient and intuitive. Unfortunately, her previous system was clunky and time consuming. “It would take so long to do anything that it interrupted my patients’ appointments and care,” Dr. Berger said. Additionally, she wasn’t getting the system and IT support she needed. And when her previous software provider raised their prices — without increasing customer service or usability — Dr. Berger knew it was time to look elsewhere. That’s when she found Office Ally.
Seamless Speed
When Dr. Berger upgraded to Office Ally, she was surprised to find that setup and migration were quick and easy. “Setup of the whole system took less than a day, and when I checked the patient charts and data, everything was 99.9 percent accurate. It was incredible,” she said.
While speed was especially important to Dr. Berger, the seamlessness of the solution was also a benefit to the practice and patientcare. She uses Practice Mate by Office Ally to help maintain an uninterrupted patient experience. “My patients now have a seamless experience from the time they schedule their appointment to the time they arrive at the practice,” Dr. Berger said. She uses online scheduling and automated appointment reminders to keep appointments top of mind for patients. “With Office Ally, 30 percent fewer patients forget their appointments or reschedule at the last minute,” she added. “And if they do reschedule, they cancel two days before their appointment instead of two minutes before. It saves so much time and annoyance on both sides.”
In EHR 24/7 by Office Ally, Dr. Berger also has the flexibility to customize chart templates for her own needs, then easily migrate patient notes into other charts and, eventually, the patient’s bill. “It’s incredibly seamless,” she said, “You can write a chart note, click a button, and it’s all done for you, from the patient chart all the way to the bill. Plus, it takes just three clicks to create an insurance claim from the bill.”
Increased Support
One of the key things Dr. Berger wanted in a new solution was better customer support. With her old solution, she could only contact customer support over the phone, and there was typically an upcharge when she needed help. With Office Ally, support is included, and she can choose to contact the support team through an online chat, over the phone, or in some cases, even a video call. “You can talk to a real person when you need to, and there is no upcharge,” she said. “Plus, they are so kind and knowledgeable that issues are usually resolved in just a few minutes of chatting.”
Enhanced Usability
From the time Dr. Berger implemented Office Ally in her practice, it only took her three weeks to feel she had mastered the solution. “You can tell there is thoughtfulness and intelligence baked into this software,” she said. “It’s so incredibly easy to use.” Dr. Berger uses Office Ally to enhance her practice’s workflows in many ways, including simpler claim management, quick training, and integrated tools.
Claims
With EHR 24/7, claims are effortless to file, find, and complete—usually in just a few clicks. After claims are submitted, they are also uncomplicated to track and manage. “If a claim doesn’t go through, I know it’s been rejected quickly and can easily figure out why I’m not getting paid, ”Dr. Berger said.
Training
Although Progressive Center for Health is a single-provider practice, Dr. Berger occasionally brings on an administrative team member to help during busy times. Office Ally is so intuitive that training is a breeze. "If I ever have to train anyone on Office Ally, no matter the task, it’s easy. They can usually pick up the system in just a few tries,” she said.
Integrated Tools
Dr. Berger uses Practice Mate and EHR 24/7 by Office Ally to keep her practice running smoothly and efficiently. The integration between these tools by Office Ally is “seamless,” cutting back on the time it takes todo any task, which is critical to keep Dr. Berger on schedule.
A “Fantastic” Solution
From the speed of setup to the seamlessness of integration, Office Ally has served Dr. Berger and Progressive Center for Health well. Dr. Berger feels supported by the Office Ally team whenever she has a question, and she knows her questions will always get answered. Plus, her high standard of personalized patient care is propped up by integrated solutions and the straightforward platform of Office Ally. “Office Ally is all-around great. It’s seamless and quick to use, the tech support is awesome, you can look up claims easily, thelist goes on,” Dr. Berger added. “I just think it’s overall fantastic.”
Discover Office Ally for Your Practice
Office Ally has many integrated tools to help your practice runs smoothly. Practice Mate helps you manage your practice, including scheduling patients, confirming insurance, and managing accounts, all while giving you visibility into your revenue cycle. EHR 24/7 makes it easy to enhance your workflows and increase staff and provider productivity so you can stay on track. Get started with Office Ally today.
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See why healthcare providers love Office Ally
Comprehensive. One platform for everything. The repairable claims feature is great.
Christopher R.
Licensed Practical Nurse
This has been my almost singular source for billing since I entered into private practice many years ago; the service has been almost entirely at no cost to me and has been great.
Tracy H.
M.A., L.P.C.
It makes claim entry very efficient. Submits to a wide range of insurance companies very efficiently.
Thomas R.
Ph.D.
My errors are caught in time for me to correct before the claim goes out the door. Customer Service is courteous, smart, and patient.
Georgena F.
Licensed Professional Clinical Counselor
Office Ally is so easy to use and the prompt help from customer service I have never considered using another clearing house.
Denise K.
CEO at a medical billing company
I get quick replies on status of my claims submitted for my providers. Excellent customer service.
Alicia R.
Owner of a billing company
Office Ally is easy to use for claims submission. I like the drop and drag feature. Going in to correct billing is super easy and I do review the reports every week.
Dawn P.
Billing Manager
I love that I set up my practice in Practice Mate in 2007 and haven't ever felt the need to switch. It meets my needs for managing my practice calendar, visits, claims, and payments.
Julie S.
Clinical Psychologist/Relationship Coach
With a few clicks I can get all my billing and accounting done. It's also easy to look up past history about patients or claims.
Rita R.
MA, MS, RD
“Small business is the backbone of the United States. Healthcare providers are very fortunate to have a system that is as robust as the hospital and the big major clinics without the big price tag.”
Marie M.
MS LMT CHt
"In OA I have complete control over my clients, I can go in, I can change modifiers, I can fix whatever I want. I can set up Superbills the way I need them to…Its got a lot of customization that I can go in and just create things. I can make it do almost everything I want it to do."
Vicky M.
CPC, Masterton Billing
"Excellent comprehensive services, it makes private practice much easier with scheduling and EHR very practical. I wish access patient portal services were also in Spanish or multilingual and easier for adults with limited computer skills!"
Rodrigo M.
"I'm satisfied. I truly have zero issues with the the software works and the customer service has always treated me exceptionally well. I use this service to seamlessly enter in all my medical claims. I have been using the service for over 10 years and it is the best."
A Service Center User
Owner
"This is the most reasonably priced and helpful Clearinghouse out there and by far the popular for that reason! They have tech support you can make an appointment with to learn it or give them a call and save your place and they will call you back."
Claire M.
"Amazing Product, Super Easy to use and navigate. It is so easy to navigate and find claims and batches, to upload and download claims and fix claims."
Cara B.
Office Manager
"Integral to our operations. The product is integrated with our systems and increases our efficiency by minimizing the need to go to external sources, allowing our team to focus on their tasks. Easy to use."
Crissy T.
Practice Manager
"Service Center is awesome! It is incredibly easy to use, helpful, saves a lot of time, completely worth it."
Barbara S.
Therapist
"Excellent Clearinghouse. Claims status are received in a very timely manner. Nothing [negative], as everything has been working efficiently. Payor verification is helpful. EDI and claims submission is swift. Paper mail costs was eliminated."
Frederick H.
Billing and Audit Manager
"Service Center is well worth it!!! It's very user friendly. I find it helpful and appreciate it's easy access and prompt responses. There is nothing negative ,I can say about my experience with the service."
David M.
Clinical Social Worker
"I depend on Practice Mate and talk with new clinicians starting their own private practices about using it. It is easy to use and dependable. I like that I can call or email customer support and they get back to me."
Julie S.
Psychologist
"Highly recommend. Have used over 10 years. Seamless use between [EHR 24/7] and Practice Mate. Easy to use."
Jennifer D.
Dietition/Owner
"Love this EHR. Cost effective product that gives me everything I need in an intuitive format. I started using EHR in my private practice and am so happy with it that I convinced my new employer to initiate it here."
Dawn T.
Psychiatric nurse practitioner
"Best practice management software use. Ease of use. Serves the purpose for my practice. Been using this software since office opened 23 years ago."
Dharmesh P.
Physical therapist
"Very useful, incredible support. Once it is set up, very easy and simple to use. I primarily create claims and manage billing with Practice Mate."
Stephen A.
Manager/Counselor Mental Health Care
"Important tool for my practice. The ease of use with calendar and billing."
Kristy K.
Clinician
"Look no further for practice management software! Very customizable and minimal clutter/non essential functionality. It has been great! I have used it for 1.5 years with zero problems or outages. Very reliable and customizable."
Timothy F.
Chiropractor/Owner
Easy to onboard and set up. The functionality allows you to port over your existing clients for quick chart setup. Amazing! It has literally saved my practice!
Danielle S.
Psychiatric Nurse Practitioner
How I love my Office Ally! The customability for all fields. The ability to just click on a sentence i use so often is great. I think its great. I know it so well I feel as if I could be one of your techs.
Michelle R.
Office Manager
Easy to use, for professional users. Directions simple for non-computer users.
Richard T.
Mental Health Counselor
Easy to use and great customer service and technical support very helpful. Great program and great tech support.
Evelyn L.
Medical Billing | Capterra.com
Customer service is exceptional at trouble shooting claims that fail to process for remittance. Professionalism, knowledge and competence of office ally staff. Excellent. No complaints. Highly recommend.
Carrie M.
Carrie M., Clinical Psychologist | Capterra.com
Great practice management. Ease of use and great at letting track of visits and payments. Is been great for all medical billing and makes repeat visits easy to manage.
Melissa E.
Licensed Massage Therapist
We have been using office ally as a PMP and a clearing house for over 8 years. It is a great program and you cannot beat the price.
Opel
Originally posted on Softwareadvice.com
Great for submitting claims and excellent customer service. Cost effective, easy to use, good customer service
Laura
Owner
My experience with EHR/ 24/7 has been very good...Thumbs up Office Ally you have made this program very easy to set-up, use and personalize.
Susanne N.
Medial Billing Specialist
EHR 24/7 makes easy to connect with patient from any location. It also make it easy to cater for large number of patients. Assist in controlling patients under clinical medication..
Lucy N.
Originally posted on G2.com
Office ally is great because ... their customer service is excellent, as well as their tutorial videos and they offer training one on one.
Fazal A.
Office Manager, Health wellness and fitness
Office Ally is the best! I've been using Office Ally for many years and it helps keep my practice organized and on-track. I find it easy to use.
Karin N.
Licensed Acupunturist
Practice Mate-Great for the smaller clinic. I love this program. Easy to learn and use. Multiple people can use it at once [and it’s] Web based.
Cathy C.
Owner, Accounting
