Click on a subject below to expand the available forms and manuals
Office Ally Core Products - User Agreements
Office Ally Data Sheets and User Agreement
Account Management
Service Center
Credit Card and eCheck Instructions
Custom CSV EDI Status Report Instructions
ERA Instructions
ERA - Medicare Remit Easy Print Instructions
File Summary and EDI Status Reports
Introduction to Office Ally - Provider Reference Packet
Inventory Reporting Instructions
Inventory Reporting - Researching Printed Claims
New Payer Request Form
Office Ally (NEW Service Center) User Manual
Office Ally (Service Center) User Manual
Online Claim Entry (OLE) Instructions - Professional (HCFA)
Online Claim Entry (OLE) Instructions - Institutional (UB)
Online Claim Entry (OLE) Instructions - Dental (ADA)
Researching Claim Not on File
Requesting a Timely Filing Letter
Secondary Claim Submission Instructions (Dental)
Secondary Claim Submission Instructions (Professional)
Workers Compensation - File Format Specifications & Rejection Assistance
Third Party Software Submitter
EHR 24/7™
Realtime Transactions - Eligibility & Benefits and Claim Status
System Requirements & Recommendations
For optimal performance when accessing our web-based products, Office Ally recommends the following:
INTERNET CONNECTION
- High-Speed internet connection via DSL, cable modem, or TI line
- Appropriate bandwidth to support the number of users in your office who access the internet simultaneously.
INTERNET BROWSER
- Google Chrome
- Microsoft Edge
OPERATING SYSTEM
- Windows 10 or above
OTHER
- Adobe Acrobat Reader (for printing and viewing of reports)
- Microsoft Excel (for exporting reports)
- 7-Zip (for extracting downloaded files in compressed format)
- A valid email address for receiving notifications from Office Ally
IMPORTANT NOTE: A United States-based IP Address is required for access to our web-based products.
Talk with a Trusted Ally
Sales Professionals
Need help finding a product or figuring out which product(s) to is right for you?
If so, please speak with one of our Sales Consultants. We're helpful, friendly, and provide easy-to-understand breakdowns of our products. Connect with us today.
Support Experts
Need help setting up a product or figuring out how to do something specific? Or is it a bit more complicated?
If so, please talk with one of our Support Experts.
We're your Ally, here to help support you and your team. Connect with us today for live support, & more.
Have More Questions?
Chat with one of our qualified representatives!
Live Chat
Live Chat has moved and is now available on "Ally Central" within the product web portal. Once logged in, you can find Ally Central by clicking the question mark within a circle in the lower right-hand corner of the screen.