CUSTOMER STORY
Howard Weinstein
Medrina Technology Management’s (MTM) mission is to simplify medical billing so healthcare providers can concentrate on delivering exceptional patient care. The services they provide for their clients are critical because they transform the complex claims cycle into a seamless process. But “had Office Ally not been around, I might not have even continued in this business,” said Weinstein, “and I’m not even being overly dramatic.”
The High Costs of Starting Up
Weinstein started MTM in 2014 as a billing and management services company supporting healthcare providers, particularly in the workers’ compensation space. While MTM successfully attracted clients,operating costs made it challenging to get the business off the ground.
“I was using a claims platform that cost several hundred dollars a month,” says Weinstein. The high costs were eating up the funds he needed to invest in his new business. “I was desperate—things weren’t going well. Iwas getting lots of denials.”
An Affordable Solution
When Weinstein learned about Service Center, Office Ally's all-payer Clearinghouse portal, he was amazed at how cost-effective it was incomparison. “The pricing structure gave us a huge advantage,” he says. “It was perfect for a start-up operation. Office Ally was a key element in us getting a foothold in the market.”
Weinstein credits Service Center not just for helping MTM get off the ground but for its continued success.
“If I hadn’t been able to find a cost-efficient solution like Service Center, I might have closed up and done something else,” he explains. “Multiply the savings it’s given us over the years, and it’s saved us thousands and thousands of dollars and enabled us to flourish. The simple fact is that Office Ally's existence has enabled my company to grow from its inception in 2014 to the present.”
The Right Tools
Weinstein and his team rely on key features in ServiceCenter. Electronic billing, for example, is one of Weinstein’s favorite tools, which saves hundreds of dollars in postage each month for the claims he can send electronically.
“Service Center is great,” Weinstein says. “It enables me to bill and send many claims electronically. They go out so fast and we get paid quicker.”
For other features, Weinstein likes the time-saving automation. “Reporting and payment posting is very, very helpful. Also, everything populates the right form once you put the visit in the system, which is very time-saving and helpful. If we need to go back and change something in the form, it’s easy to change it.”
Weinstein appreciates how Office Ally is responsive to feedback. “The ease of use is continually being refined. That increases my confidence in recommending Office Ally. For the price I pay, it’s a great value. No other service can beat it.”
An Invaluable Support Partner
An essential part of the Service Center experience for Weinstein is knowing he can always get the business results he needs. This includes being able to quickly onboard and train new team members so they can quickly be productive.
“It doesn’t take very long for people to learn it,” he explains. “The instruction that Office Ally has for Service Center is very easy to follow. They provide helpful tutorials and will teach you if you don’t know what to do so you can pick up the tools very quickly. It’s just easy for my team to understand the system. It’s simple, it’s self-explanatory.”
And when he and his team do need extra help, Weinstein is thankful they can rely on Office Ally support.
“I’ve had such a great experience with Office Ally support; I call and they come up with solutions,” he says. “The technical group is apretty robust unit. They’ve been consistently helpful to us over the years. The important thing is that I can pick up the phone and there’s someone to help me through it. They are really helpful and patient.”
“It’s Not Too Good to Be True”
For all these reasons and more, Weinstein notes, “There’s still no better deal around than Office Ally. You’ve got a product that can do the same job as other software that is way more expensive.”
He regularly recommends Office Ally solutions to other companies, particularly small to medium organizations that need to consider the cost of billing. “Just do it without hesitation. You won’t be sorry. It’s not too good to be true. Office Ally is going to get you a long way.”
With a user-friendly interface, Service Center helps streamline administrative tasks and create more efficient workflows to help clinicians and organizations.
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See why healthcare providers love Office Ally
Comprehensive. One platform for everything. The repairable claims feature is great.
Christopher R.
Licensed Practical Nurse
This has been my almost singular source for billing since I entered into private practice many years ago; the service has been almost entirely at no cost to me and has been great.
Tracy H.
M.A., L.P.C.
It makes claim entry very efficient. Submits to a wide range of insurance companies very efficiently.
Thomas R.
Ph.D.
My errors are caught in time for me to correct before the claim goes out the door. Customer Service is courteous, smart, and patient.
Georgena F.
Licensed Professional Clinical Counselor
Office Ally is so easy to use and the prompt help from customer service I have never considered using another clearing house.
Denise K.
CEO at a medical billing company
I get quick replies on status of my claims submitted for my providers. Excellent customer service.
Alicia R.
Owner of a billing company
Office Ally is easy to use for claims submission. I like the drop and drag feature. Going in to correct billing is super easy and I do review the reports every week.
Dawn P.
Billing Manager
I love that I set up my practice in Practice Mate in 2007 and haven't ever felt the need to switch. It meets my needs for managing my practice calendar, visits, claims, and payments.
Julie S.
Clinical Psychologist/Relationship Coach
With a few clicks I can get all my billing and accounting done. It's also easy to look up past history about patients or claims.
Rita R.
MA, MS, RD
“Small business is the backbone of the United States. Healthcare providers are very fortunate to have a system that is as robust as the hospital and the big major clinics without the big price tag.”
Marie M.
MS LMT CHt
"In OA I have complete control over my clients, I can go in, I can change modifiers, I can fix whatever I want. I can set up Superbills the way I need them to…Its got a lot of customization that I can go in and just create things. I can make it do almost everything I want it to do."
Vicky M.
CPC, Masterton Billing
"Excellent comprehensive services, it makes private practice much easier with scheduling and EHR very practical. I wish access patient portal services were also in Spanish or multilingual and easier for adults with limited computer skills!"
Rodrigo M.
"I'm satisfied. I truly have zero issues with the the software works and the customer service has always treated me exceptionally well. I use this service to seamlessly enter in all my medical claims. I have been using the service for over 10 years and it is the best."
A Service Center User
Owner
"This is the most reasonably priced and helpful Clearinghouse out there and by far the popular for that reason! They have tech support you can make an appointment with to learn it or give them a call and save your place and they will call you back."
Claire M.
"Amazing Product, Super Easy to use and navigate. It is so easy to navigate and find claims and batches, to upload and download claims and fix claims."
Cara B.
Office Manager
"Integral to our operations. The product is integrated with our systems and increases our efficiency by minimizing the need to go to external sources, allowing our team to focus on their tasks. Easy to use."
Crissy T.
Practice Manager
"Service Center is awesome! It is incredibly easy to use, helpful, saves a lot of time, completely worth it."
Barbara S.
Therapist
"Excellent Clearinghouse. Claims status are received in a very timely manner. Nothing [negative], as everything has been working efficiently. Payor verification is helpful. EDI and claims submission is swift. Paper mail costs was eliminated."
Frederick H.
Billing and Audit Manager
"Service Center is well worth it!!! It's very user friendly. I find it helpful and appreciate it's easy access and prompt responses. There is nothing negative ,I can say about my experience with the service."
David M.
Clinical Social Worker
"I depend on Practice Mate and talk with new clinicians starting their own private practices about using it. It is easy to use and dependable. I like that I can call or email customer support and they get back to me."
Julie S.
Psychologist
"Highly recommend. Have used over 10 years. Seamless use between [EHR 24/7] and Practice Mate. Easy to use."
Jennifer D.
Dietition/Owner
"Love this EHR. Cost effective product that gives me everything I need in an intuitive format. I started using EHR in my private practice and am so happy with it that I convinced my new employer to initiate it here."
Dawn T.
Psychiatric nurse practitioner
"Best practice management software use. Ease of use. Serves the purpose for my practice. Been using this software since office opened 23 years ago."
Dharmesh P.
Physical therapist
"Very useful, incredible support. Once it is set up, very easy and simple to use. I primarily create claims and manage billing with Practice Mate."
Stephen A.
Manager/Counselor Mental Health Care
"Important tool for my practice. The ease of use with calendar and billing."
Kristy K.
Clinician
"Look no further for practice management software! Very customizable and minimal clutter/non essential functionality. It has been great! I have used it for 1.5 years with zero problems or outages. Very reliable and customizable."
Timothy F.
Chiropractor/Owner
Easy to onboard and set up. The functionality allows you to port over your existing clients for quick chart setup. Amazing! It has literally saved my practice!
Danielle S.
Psychiatric Nurse Practitioner
How I love my Office Ally! The customability for all fields. The ability to just click on a sentence i use so often is great. I think its great. I know it so well I feel as if I could be one of your techs.
Michelle R.
Office Manager
Easy to use, for professional users. Directions simple for non-computer users.
Richard T.
Mental Health Counselor
Easy to use and great customer service and technical support very helpful. Great program and great tech support.
Evelyn L.
Medical Billing | Capterra.com
Customer service is exceptional at trouble shooting claims that fail to process for remittance. Professionalism, knowledge and competence of office ally staff. Excellent. No complaints. Highly recommend.
Carrie M.
Carrie M., Clinical Psychologist | Capterra.com
Great practice management. Ease of use and great at letting track of visits and payments. Is been great for all medical billing and makes repeat visits easy to manage.
Melissa E.
Licensed Massage Therapist
We have been using office ally as a PMP and a clearing house for over 8 years. It is a great program and you cannot beat the price.
Opel
Originally posted on Softwareadvice.com
Great for submitting claims and excellent customer service. Cost effective, easy to use, good customer service
Laura
Owner
My experience with EHR/ 24/7 has been very good...Thumbs up Office Ally you have made this program very easy to set-up, use and personalize.
Susanne N.
Medial Billing Specialist
EHR 24/7 makes easy to connect with patient from any location. It also make it easy to cater for large number of patients. Assist in controlling patients under clinical medication..
Lucy N.
Originally posted on G2.com
Office ally is great because ... their customer service is excellent, as well as their tutorial videos and they offer training one on one.
Fazal A.
Office Manager, Health wellness and fitness
Office Ally is the best! I've been using Office Ally for many years and it helps keep my practice organized and on-track. I find it easy to use.
Karin N.
Licensed Acupunturist
Practice Mate-Great for the smaller clinic. I love this program. Easy to learn and use. Multiple people can use it at once [and it’s] Web based.
Cathy C.
Owner, Accounting
