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A contact-free integrated video care solution

Complete your next patient visit using our new high-quality telehealth service. Expand your reach and enhance patient experience with simple, secure Virtual Visits.

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Sign Up for Virtual Visits

Complete your next patient visit using our new high-quality telehealth service. Expand your reach and enhance the patient experience with simple, secure Virtual Visits. Click below to watch a video and enable Virtual Visits for your practice, or click the "Virtual Visit" tab on the right of your EHR 24/7 or Practice Mate application page. (Admin user access required.)

Rethinking the way you provide care.

During these times of uncertainty, we recognize the importance of providing telehealth solutions that work with your Practice Management software. That’s why we have introduced Office Ally Virtual Visits - your ally to communicate with patients over video via Practice Mate or EHR 24/7.

Secure & HIPAA Compliant Visits

Office Ally Virtual Visits complies with HIPAA and HITRUST requirements, providing secure channels for handling protected health information. We have added authentication and all communication is securely encrypted.

Mobile & Desktop Friendly

Video appointments are supported by most web browsers and devices. Patients join a visit with a simple click from their email reminder - no software or application installation is needed for your patient.

Integrated Telehealth Service

Enjoy access to Office Ally Virtual Visits directly from Practice Mate and EHR 24/7. Providers appreciate seamless integration with existing workflows, allowing you to navigate to patient records while completing the video appointment.

Additional Features

  • Synchronous AV creates a two-way audiovisual link between a patient and a care provider

  • Easy for your patients: Our email reminder service for Virtual Visits comes at no additional charge

  • Conveniently schedule visits ahead of time, or start unscheduled visits when needed

  • High quality video calls include important functionality like audio and visual controls, screen-sharing and in-video chat

Frequently Asked Questions

Office Ally Virtual Visits Service

What is "Office Ally Virtual Visits"?

Office Ally Virtual Visits is a telehealth service that adds the ability for patients and providers to complete appointments via video chat.

How will I use the new service?

Will I need to download anything to use the Virtual Visits service? Once you’ve enrolled in Virtual Visits, you will be able to use this service through Practice Mate or EHR 24/7. We recommend using Chrome as your browser for the best experience with Virtual Visits. Depending on what browser you currently use, you may want to download Chrome . Otherwise, no downloads are required.

What will I need to conduct a video appointment with my patient?

You will need the following:

  • Any device with video and microphone capability (smart phone, tablet, computer etc.)

  • Reliable, hi-speed internet for the duration of the Virtual Visit

  • A browser that supports the Virtual Visit service (Chrome, Edge, Safari)

  • Access to your Practice Mate or EHR 24/7 account for the duration of the Virtual Visit

Who can use the Virtual Visits service?

Currently, only providers can enroll. Later, we plan to expand access to include other medical personnel.

Are the video appointments secure and HIPAA compliant?

Our video appointments comply with HIPAA and HITRUST requirements, providing secure channels for handling protected health information. We have added measures such as authentication and all communication is securely encrypted.

OK, I'm interested in participating. What can I expect for next steps?

The Admin User on your account will be asked to sign a Program Service Agreement. Once signed we will enable the feature and provide you with a 10 minute demo and supporting training documentation.

Have a question?