Frequently Asked Questions
Office Ally Virtual Visits Service
What is "Office Ally Virtual Visits"?
Office Ally Virtual Visits is a telehealth service that adds the ability for patients and providers to complete appointments via video chat.
How will I use the new service?
Will I need to download anything to use the Virtual Visits service? Once you’ve enrolled in Virtual Visits, you will be able to use this service through Practice Mate or EHR 24/7. We recommend using Chrome as your browser for the best experience with Virtual Visits. Depending on what browser you currently use, you may want to download Chrome . Otherwise, no downloads are required.
What will I need to conduct a video appointment with my patient?
You will need the following:
Any device with video and microphone capability (smart phone, tablet, computer etc.)
Reliable, hi-speed internet for the duration of the Virtual Visit
A browser that supports the Virtual Visit service (Chrome, Edge, Safari)
Access to your Practice Mate or EHR 24/7 account for the duration of the Virtual Visit
Who can use the Virtual Visits service?
Currently, only providers can enroll. Later, we plan to expand access to include other medical personnel.
Are the video appointments secure and HIPAA compliant?
Our video appointments comply with HIPAA and HITRUST requirements, providing secure channels for handling protected health information. We have added measures such as authentication and all communication is securely encrypted.
OK, I'm interested in participating. What can I expect for next steps?
The Admin User on your account will be asked to sign a Program Service Agreement. Once signed we will enable the feature and provide you with a 10 minute demo and supporting training documentation.