Virtual Visits Logo

Office Ally introduces
contact-free video care.

Complete your next patient visit using our new high-quality telehealth
service. Expand your reach and enhance patient experience with simple,
secure Virtual Visits.

PILOT PROGRAM avaliable early September 2020*

*Limited time Pilot Program is available free of charge to current or new
Office Ally clients. Click here to learn more about the Pilot Program.

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Get First Access

Enter your email to receive updates about Office Ally Virtual Visits.

Rethinking the way you provide care.

During these times of uncertainty, we recognize the importance of providing telehealth solutions that work with your Practice Management software. That’s why we are introducing Office Ally Virtual Visits - your ally to communicate with patients over video via Practice Mate or EHR 24/7.

Secure & HIPAA Compliant Visits

Office Ally Virtual Visits complies with HIPAA and HITRUST requirements, providing secure channels for handling protected health information. We have added authentication and all communication is securely encrypted.

Mobile & Desktop Friendly

Video appointments are supported by most web browsers and devices. Patients join a visit with a simple click from their email reminder - no software or application installation is needed for your patient.

Integrated Telehealth Service

Enjoy access to Office Ally Virtual Visits directly from Practice Mate and EHR 24/7. Providers appreciate seamless integration with existing workflows, allowing you to navigate to patient records while completing the video appointment.

Additional Features

  • Synchronous AV creates a two-way audiovisual link between a patient and a care provider

  • Easy for your patients: Our email reminder service for Virtual Visits comes at no additional charge

  • Conveniently schedule visits ahead of time, or start unscheduled visits when needed

  • High quality video calls include important functionality like audio and visual controls, screen-sharing and in-video chat

Special Access Pilot Program

Available early September 2020

Before we roll Virtual Visits out to everyone, we are running a Pilot Program to test the service. The purpose of the Virtual Visits Pilot Program is to get feedback from you to make the service better fit your needs.

The Pilot Program is being offered free of charge. In exchange you will be asked to complete short 5-10 minute weekly surveys, with optional follow-up conversations as applicable. The feedback you give will ultimately shape the final product, and you will have the ability to opt in to the paid service or opt out after the Pilot Program is completed.

To qualify, you must have a need for video appointments at your practice and use Practice Mate and/or EHR 24/7. We will be onboarding the participating providers in September 2020. There are limited spaces available in the program and they will be filled in order of inquiry. If you are interested in participating, please enter your email above.

Frequently Asked Questions

Office Ally Virtual Visits Service

What is "Office Ally Virtual Visits"?

Office Ally Virtual Visits is a telehealth service that adds the ability for patients and providers to complete appointments via video chat.

How will I use the new service?

Will I need to download anything to use the Virtual Visits service? Once you’ve enrolled in Virtual Visits, you will be able to use this service through Practice Mate or EHR 24/7. We recommend using Chrome as your browser for the best experience with Virtual Visits. Depending on what browser you currently use, you may want to download Chrome. Otherwise, no downloads are required.

What will I need to conduct a video appointment with my patient?

You will need the following:

  • Any device with video and microphone capability (smart phone, tablet, computer etc.)

  • Reliable, hi-speed internet for the duration of the Virtual Visit

  • A browser that supports the Virtual Visit service (Chrome, Edge, Safari)

  • Access to your Practice Mate or EHR 24/7 account for the duration of the Virtual Visit

Who can use the Virtual Visits service?

For the Pilot Program, only providers can enroll. Post-Pilot, we will expand access to include other medical personnel.

Will the video appointments be secure and HIPAA compliant?

Our video appointments comply with HIPAA and HITRUST requirements, providing secure channels for handling protected health information. We have added measures such as authentication and all communication is securely encrypted.

When will the service be available?

Before we roll the product out to everyone, we are running a Pilot Program to test the service. The purpose of the Virtual Visits Pilot Group is to get feedback from you to make the service better fit your needs. The Pilot Program will launch early September 2020 and we anticipate it will run 4-8 weeks, at which point we plan to release the service for everybody.

Office Ally Virtual Visits Pilot Program

Who can participate in the Virtual Visits Pilot Program?

To qualify, you must meet the following criteria:

  • Be a provider, from any type of specialty or practice

  • Have a need for video appointments at your practice

  • Use Practice Mate and/or EHR 24/7

  • Be willing to provide feedback about your experience

Is the Pilot Program free?

The Pilot Program is being offered free of charge. In exchange you will be asked to provide feedback which will ultimately shape the final product.

What does participation in the program look like? How will “feedback” work?

The Pilot Program requires that you participate in feedback. You will be emailed short weekly surveys that will take 5-10 minutes to complete. There will be opportunities for optional follow-up conversations as needed.

How long will the Pilot Program be?

We anticipate the duration of the Pilot Program will be 4-8 weeks and will begin in early September 2020. Depending on user feedback the Pilot Program may run shorter or longer.

What happens at the end of the Pilot Program?

You will have the ability to opt in to the paid service or opt out after the Pilot Program is completed.

OK, I’m interested in participating. What can I expect for next steps?

Enter your email on this page to express interest in participating. Before the Pilot Program is ready to launch, you will be contacted by an Office Ally representative to confirm you are still interested. If you are, the Admin User on your account will be asked to sign a Pilot Program Service Agreement. Once signed we will enable the feature and provide you with a 10 minute demo and supporting training documentation.

Have additional questions?



Please check our full list of Frequently Asked Questions. If you still need help, you can email us or contact Technical Support at (360) 975-7000 Opt. 2.

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