Find Known and Unknown Billable Coverage: A Smarter Workflow for Insurance Verification

In today’s healthcare environment, verifying insurance before a visit is essential to protecting your revenue cycle. Even with digital tools widely adopted, many practices are still seeing denials and delays. Why? Because eligibility checks only confirm the coverage you already know.

Industry data shows most practices use electronic eligibility verification, yet many still experience rising denials. This often happens when traditional workflows can’t identify forgotten or unknown coverage, creating preventable write-offs and patient frustration.

Step 1: Start Each Visit with Clear Coverage

Your revenue cycle begins before the patient checks in. Office Ally’s Eligibility & Benefits tool helps you confirm coverage in real time so you can reduce eligibility-related denials and rework.

Within Service Center and Practice Mate, you can:

• Verify eligibility and benefits before or at check-in
• Reduce eligibility-related claim issues and shorten AR days
• Streamline staff workload with a single, multi-payer workflow

This integrated approach replaces manual insurance calls and scattered payer portals, helping your front office stay efficient and patient focused.

Step 2: Find Coverage You Didn’t Know Existed

Even with upfront checks, some patients will show as “not found,” “inactive,” or simply “unsure of their insurance.” That’s where Insurance Discovery FC comes in.

With only a few patient details, Insurance Discovery FC helps you search for previously unknown coverage and reduce the administrative burden of chasing patient balances. You don’t need a new system or complex setup. It fits directly into your existing Service Center or Practice Mate workflow.

Insurance Discovery FC helps you:

• Identify active coverage that would otherwise go unbilled and reduce write-offs
• Reduce staff effort spent tracking down patient information
• Improve the patient experience by removing billing uncertainty

The Value of Using Both Tools Together

When you combine Eligibility & Benefits with Insurance Discovery FC, you build a more complete workflow that supports your practice at every step. You can:

• Reduce eligibility-related denials before they start
• Capture missed revenue from previously unknown insurance
• Simplify processes for both staff and patients
• Create a more predictable and patient-friently experience

All Inside the Tools You Already Use

This workflow is available directly within Service Center and Practice Mate. There’s no extra platform to learn, and you can start switching between eligibility checks and insurance discovery easily.

Don’t Let Missed Coverage Hurt Your Bottom Line

When you “find known and unknown billable coverage,” you’re not just running insurance checks. You’re building a smarter, more complete verification process that supports timely reimbursement and a better patient experience.

Ready to streamline your workflow and uncover hidden coverage? Learn more about how to find known and unknown insurance coverage.