One Partner From Claim to Payment

Office Ally® ProPay™ helps healthcare payers pay every provider the way they want to be paid, with less administrative work and stronger provider relationships. Built to work with the claims and payment systems already in place, ProPay lets organizations modernize without
starting over.

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What ProPay Helps You Do

ProPay helps healthcare payers, including commercial health insurers, third-party administrators (TPAs), management services organizations (MSOs) and government-sponsored health plans, modernize healthcare payments and pay every provider the way they want to be paid, with ERA/835 remittance delivery, so they can improve payment economics, support provider choice and simplify payment reconciliation, working with the systems they already have in place.

One Connected Platform & Partnership

Go beyond payment delivery with one partner connecting claims, clinical attachments and payments, backed by personalized, white-glove service

For payers already working with Office Ally, ProPay is a natural next step. It extends the relationship from claims and clinical attachments to payments, with connected solutions and a personalized, white-glove approach to service.

Provider Choice, Stronger Relationships

Pay every provider the way they want to be paid

Give providers more choice in how they get paid, with options including no-fee ACH, ACH+, virtual card, digital lockbox and check. Help increase electronic payment adoption while supporting provider preferences and strengthening relationships.

  • Simplify electronic payments with no-fee ACH, easy enrollment and electronic 835 remittance delivery.
  • Expand provider choice through an open network supporting multiple payment methods and check-to-digital conversion.
  • Support provider preferences with opt-in virtual card options, where applicable.

Payment Visibility & Remittance Access

Take the guesswork out of provider payments

Improve access to payment status and electronic remittance information (ERA/835), helping providers find answers faster while reducing manual follow-up and simplifying reconciliation.

  • Improve payment visibility with easier access to payment status, transaction and remittance details.
  • Reduce administrative work by minimizing payment inquiries, manual follow-up and reconciliation efforts.

Modernize Without Disruption

Modernize payments without starting over

ProPay works alongside your existing claims and financial systems, helping improve payment delivery while minimizing disruption to established workflows.

  • Build on existing systems with an open network designed to work alongside your claims and clearinghouse infrastructure.
  • Maintain established workflows and banking relationships, based on integration and funding capabilities.
  • Reduce implementation complexity with a phased approach aligned to your operational priorities.

Payment Strategy & Economics That Work for You

Make your payment strategy work harder for your organization

Reduce payment costs, improve financial performance and evaluate eligible revenue-sharing opportunities while maintaining provider choice. Build a business case using your actual payment volumes and processing costs.

  • Reduce payment costs through check-to-digital conversion, minimizing postage, reissues and manual processing.
  • Optimize your payment mix across no-fee ACH, ACH+, virtual card, digital lockbox and check to balance costs and provider preferences.
  • Unlock potential revenue-sharing opportunities through eligible ACH+ and virtual card programs, subject to applicable requirements.
  • Support no-fee payment strategies for organizations unable to retain revenue share, including MSOs supporting IPAs, while prioritizing provider experience.

Accountable Payment Operations

Greater visibility, stronger oversight and accountability you can count on

ProPay helps healthcare payers strengthen payment oversight, manage exceptions and maintain greater control through defined processes, reporting and dedicated support.

  • Strengthen payment security with provider verification, bank-account validation, OFAC screening and positive pay.
  • Manage tax reporting with W-9 collection, TIN validation and 1099 reporting.
  • Improve payment oversight with exception management, expiration reporting and reissue workflows.
  • Support audit readiness with payment controls, transaction visibility and reporting, subject to validated capabilities.

Explore More Resources

Learn how ProPay helps healthcare payers pay every provider the way they want to be paid.

Press Release

Office Ally launches ProPay™

Bringing Digital Healthcare Payments Built Around Provider Choice to Health Plans and Administrators
Read the Case StudyDownload the Info SheetWatch the WebinarRead the eBookRead the White PaperRead the Press Release

Press Release

Office Ally Acquires Jopari Solutions Inc.

Expanding Clearinghouse Network and End-to-End Electronic Transaction Processing
Read the Case StudyDownload the Info SheetWatch the WebinarRead the eBookRead the White PaperRead the Press Release

Ready to Pay Every Provider the Way They Want to Be Paid?

Request an assessment built on your own payment data and see how ProPay works with the claims and financial systems you already have in place.

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